Hi Rae Ann,
I am managing my son's large retail store and have had no time for scrapping. I have no idea to whom I would notify in changing my membership from Diamond to just the basic. In the future when time permits I may upgrade again but for now I do not want to renew my membership.
Thanks...Veronika...Roniiv

Veronika,

If you chose the manual renew option, you don't need to do anything. Your upgrade will not be renewed. If you chose auto-renew, you will need to notify support since your upgrade will automatically renew on your renewel date.

Rae Ann my friend gifted me but it still not showing om my home page she did it using her credit card how long dose it take jean

Jean,

I have forwarded your message onto support. The upgrade should show up immediately. We will let you know when it is fixed. I apologize for the delay.

thank you Rae Ann i appreciate your help

still not showing

im sory for bringing this up again Rae Ann but i wish they would fix my membership iv been waiting since last sat not a good start for new members

Jean,

Support is having a little trouble finding the payment. Can you ask your friend to send the confirmation to support@scrapbookflair.com. If he/she did not enter your user id exactly, it is possible the system does not know to what account to apply the membership upgrade. The system is usually completely automated. But sometimes things get lost in the system. We are so sorry for the delay.

my friend just sent it to support thank you Rae Ann hope they fix it soon

could you please tell support that it was paid from her account not pay pale thank you

rae ann there has been a big mistake she for got to put jean scrapper instead she put just jean can this be fixed

Jean,

Support was finally able to fix this. The name was wrong on the gift order so the system was not able to assign the gift membership.

Hi Rae Ann I upgraded to silver membership on Saturday (paid through Paypal) but have not seen it reflected on my home page. I have received an e-mail from Paypal confirming the payment.

I have forwarded your note on to support. You may need to send your confirmation email to support so they can track the payment.