I was just wondering how long I had to wait for my coupon for the free prints at Scrapbook Please when I re newed my membership?It seems like a long time since I renewed.I'm thinking about 2 months. Maybe it just seems long...

I'd like an answer to stmac's question as well. It seems like I've waited quite a long time for my coupons. I've already ordered some prints and would like to order more.

I have asked support to check into this and find out why your coupons on not showing up. Your coupons should automatically show up on your 'my home' page. I hope to have an answer back from support soon.

Thanks Rae Ann for checking on this for us.

I had the silver membership last year, but not long after I upgraded to diamond.
My membership for diamond was automatically renewed this year, but for some reason I have been charged for Silver too

Sorry this is taking so long. Support is checking on this. But it is taking longer to resolve than anticipated.

Thanks Rae Ann. I have my coupon now.

If you have renewed your upgraded membership, your coupons should be showing on your 'my home' page now. If you have any trouble with getting to your coupons, please send a note to support@scrapbookflair.com and they will be able to fix it for you.

Great I wanted to use a debit card! Thanks! Annita xoxoo

how much is it in uk?

It depends on the exchange rate at the time of purchase.

Will we get a notification when we HAVE to renew the membership?I have no idea when I paid my fee so I hope a notification can be sent to me.
Pelle

We are working on a feature that shows your renewel date on your home page. You can also sign up for auto-renew and your membership will renew automatically.

Hello Rae Ann.
I trying to renew my account but it does not work with paying with my credit card.I just not want to use this paypal account.As far I can see there is no option for paying with credit card unless I not create an account with Paypal.Will I not be able to renew my membeship?Am a bit comfused.Hope you can sort this problem out for me.
Pelle

Pelle,

If you choose the auto renew option, you will be forced to use paypal. If you would prefer to use a credit card, choose the manual renew option and you will be allowed to use a credit card. We are working on some options so that you can auto renew with your credit card as well.

Oh oh oh,whatever I try I am forced to paypal so I hope the option where I can use my credit card will pop up soon.Sorry for bothering you
Pelle

Pelle,

Here are the instructions support sent me. Let me know if this works.

1. Make sure you log out of your Paypal account before making payment.
2. If this does not work, delete thecookies on your local computer.
3. If you did not login Paypal automatically, there should be a small link on the page, normally under the login prompt. Paypal does a good job of making this link hard to find.

If she still cannot figure out, do a screen capture and send to us and we will see what was happening.

Let us know if you are able to get to the link to use your credit card.

We apologize for the inconvenience.

Hello Rae Ann
I had to pay as a Paypal guest.The link "Pay with credit card" was not active.I am just pleased with renewing my membership without creating a Paypal account.I do apologize for all the trouble I troubled you with.
With compliments
Pelle

wondering when my coupons will show up ? sandie

Sandie,

You can pick up your coupon on your home page. Just click on 'my coupons' under your message center. Sorry for the delayed reply. I sent your message to support on the 16th and I was waiting for support to get back to me.

Enjoy your coupon!

Rae Ann

Thank you Rae- Ann

There has been told that I would get a remembrance when my membership was almost expired. I never got that but now I have thrown down on basic membership without any warning in advance. I just had to find out when I wanted to upload a new page. What an unfriendly way to deal with members

neeltje,

You should get a reminder before your membership expires. However, sometimes our emails are blocked as spam since we send out weekly newsletters. We apologize that your reminder did not get to you. It looks like you have renewed your membership. We apologize for the glitch.

Rae Ann, I wanted to do my renewal with my debit card instead of Pay pal but the form doesn't accept UK addresses or phone numbers - tried 3 times but to no avail so had no choice but to go through pay pal - any way this can be changed to accept us in the UK ?

Grandma M,

I passed your note on to support. They are checking to see if they can fix this issue. Sorry about the inconvenience.

I heard back from support. This should work now. Paypal does a good job of making the credit and debit feature hard to find so that you will use a paypal account instead. Let us know if you have trouble with it next year.

Hello, I just upgraded my membership and when I click on the coupon button it comes up blank. Can you help me?

Munckin mouse,

Did you get your coupon? I forwarded your message to support on Sept 4th.

Hi,
There are upgrade buttons in the membership page;however, how do I get down to a basic membership from a diamond one. Tried last year and was charged for the diamond again. I don't scrap much right now and like to downgrade.
Thanks,
Ronii

If you are on an auto-renew, you will need to notify support and paypal to cancel your auto-renew. If you are on a manual renew, your membership will revert back to basic if you do not renew your membership.

Just renewed and upgraded and now half of my awards have disappeared !

When will new membership level show up ?

Dont have to renew my membership but like Sandie half or more of my awards are gone ??
can someone explain !!

Same here, half my awards have gone too!

The awards reset at midnite US east coast time. Once the update completes, all your awards should be back up.

Hello I have just renewed my silver membership with paypal but I cannot upload any pages.Paypal says I was sucsessful so what has happened .

Seams I`ve paid twice and still can`t upload pages

Thank you for sorting it out