From the Editor's Desk
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Rae Ann says:
Upgraded Member Renewels
We have added a new feature for the members who would like to renew but would prefer not to use a paypal account to renew. If you click on the Member Upgrade options, you now have the option to upgrade your membership or renew your membership. This feature will allow you to renew your membership with your credit card so you do not have to use a paypal account for the renewel. We are still working out a few kinks with the auto renew. So, if you are having any problems with your upgraded membership, send a note to support@scrapbookflair.com and support will be able to fix it for you.
Jul 28, 2010
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stmac says:
I was just wondering how long I had to wait for my coupon for the free prints at Scrapbook Please when I re newed my membership?It seems like a long time since I renewed.I'm thinking about 2 months. Maybe it just seems long...
Sep 20, 2010
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tall_one98 says:
I'd like an answer to stmac's question as well. It seems like I've waited quite a long time for my coupons. I've already ordered some prints and would like to order more.
Sep 23, 2010
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Rae Ann says:
I have asked support to check into this and find out why your coupons on not showing up. Your coupons should automatically show up on your 'my home' page. I hope to have an answer back from support soon.
Sep 25, 2010
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stmac says:
Thanks Rae Ann for checking on this for us.
Sep 25, 2010
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sugarpops says:
I had the silver membership last year, but not long after I upgraded to diamond.
My membership for diamond was automatically renewed this year, but for some reason I have been charged for Silver too
Sep 25, 2010
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Rae Ann says:
Sorry this is taking so long. Support is checking on this. But it is taking longer to resolve than anticipated.
Sep 30, 2010
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stmac says:
Thanks Rae Ann. I have my coupon now.
Oct 2, 2010
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Rae Ann says:
If you have renewed your upgraded membership, your coupons should be showing on your 'my home' page now. If you have any trouble with getting to your coupons, please send a note to support@scrapbookflair.com and they will be able to fix it for you.
Oct 2, 2010
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Lavender Passion says:
Great I wanted to use a debit card! Thanks! Annita xoxoo
Dec 19, 2010
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cryistal says:
how much is it in uk?
Dec 28, 2010
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Rae Ann says:
It depends on the exchange rate at the time of purchase.
Dec 29, 2010
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Pelle says:
Will we get a notification when we HAVE to renew the membership?I have no idea when I paid my fee so I hope a notification can be sent to me.
Pelle
Oct 23, 2011
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Rae Ann says:
We are working on a feature that shows your renewel date on your home page. You can also sign up for auto-renew and your membership will renew automatically.
Oct 25, 2011
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Pelle says:
Hello Rae Ann.
I trying to renew my account but it does not work with paying with my credit card.I just not want to use this paypal account.As far I can see there is no option for paying with credit card unless I not create an account with Paypal.Will I not be able to renew my membeship?Am a bit comfused.Hope you can sort this problem out for me.
Pelle
Oct 27, 2011
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Rae Ann says:
Pelle,

If you choose the auto renew option, you will be forced to use paypal. If you would prefer to use a credit card, choose the manual renew option and you will be allowed to use a credit card. We are working on some options so that you can auto renew with your credit card as well.
Oct 28, 2011
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Pelle says:
Oh oh oh,whatever I try I am forced to paypal so I hope the option where I can use my credit card will pop up soon.Sorry for bothering you
Pelle
Oct 28, 2011
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Rae Ann says:
Pelle,

Here are the instructions support sent me. Let me know if this works.

1. Make sure you log out of your Paypal account before making payment.
2. If this does not work, delete thecookies on your local computer.
3. If you did not login Paypal automatically, there should be a small link on the page, normally under the login prompt. Paypal does a good job of making this link hard to find.

If she still cannot figure out, do a screen capture and send to us and we will see what was happening.

Let us know if you are able to get to the link to use your credit card.

We apologize for the inconvenience.
Nov 1, 2011
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Pelle says:
Hello Rae Ann
I had to pay as a Paypal guest.The link "Pay with credit card" was not active.I am just pleased with renewing my membership without creating a Paypal account.I do apologize for all the trouble I troubled you with.
With compliments
Pelle
Nov 2, 2011
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sandiehc says:
wondering when my coupons will show up ? sandie
Jan 14, 2012
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Rae Ann says:
Sandie,

You can pick up your coupon on your home page. Just click on 'my coupons' under your message center. Sorry for the delayed reply. I sent your message to support on the 16th and I was waiting for support to get back to me.

Enjoy your coupon!

Rae Ann
Jan 24, 2012
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sandiehc says:
Thank you Rae- Ann
Jan 25, 2012
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neeltje says:
There has been told that I would get a remembrance when my membership was almost expired. I never got that but now I have thrown down on basic membership without any warning in advance. I just had to find out when I wanted to upload a new page. What an unfriendly way to deal with members
Jul 10, 2012
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Rae Ann says:
neeltje,

You should get a reminder before your membership expires. However, sometimes our emails are blocked as spam since we send out weekly newsletters. We apologize that your reminder did not get to you. It looks like you have renewed your membership. We apologize for the glitch.
Jul 10, 2012
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Grandma M says:
Rae Ann, I wanted to do my renewal with my debit card instead of Pay pal but the form doesn't accept UK addresses or phone numbers - tried 3 times but to no avail so had no choice but to go through pay pal - any way this can be changed to accept us in the UK ?
Jul 27, 2012
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Rae Ann says:
Grandma M,

I passed your note on to support. They are checking to see if they can fix this issue. Sorry about the inconvenience.
Jul 31, 2012
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Rae Ann says:
I heard back from support. This should work now. Paypal does a good job of making the credit and debit feature hard to find so that you will use a paypal account instead. Let us know if you have trouble with it next year.
Aug 4, 2012
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Munckin mouse says:
Hello, I just upgraded my membership and when I click on the coupon button it comes up blank. Can you help me?
Sep 4, 2012
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Rae Ann says:
Munckin mouse,

Did you get your coupon? I forwarded your message to support on Sept 4th.
Sep 15, 2012
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Roniiv says:
Hi,
There are upgrade buttons in the membership page;however, how do I get down to a basic membership from a diamond one. Tried last year and was charged for the diamond again. I don't scrap much right now and like to downgrade.
Thanks,
Ronii
Dec 26, 2012
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Rae Ann says:
If you are on an auto-renew, you will need to notify support and paypal to cancel your auto-renew. If you are on a manual renew, your membership will revert back to basic if you do not renew your membership.
Dec 26, 2012
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sandiehc says:
Just renewed and upgraded and now half of my awards have disappeared !

When will new membership level show up ?
Dec 28, 2012
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Nanny-G says:
Dont have to renew my membership but like Sandie half or more of my awards are gone ??
can someone explain !!
Dec 28, 2012
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valrushton says:
Same here, half my awards have gone too!
Dec 28, 2012
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Rae Ann says:
The awards reset at midnite US east coast time. Once the update completes, all your awards should be back up.
Dec 29, 2012
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woodnymph says:
Hello I have just renewed my silver membership with paypal but I cannot upload any pages.Paypal says I was sucsessful so what has happened .
Jan 4, 2013
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woodnymph says:
Seams I`ve paid twice and still can`t upload pages
Jan 4, 2013
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woodnymph says:
Thank you for sorting it out
Jan 5, 2013
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neeltje says:
renew membership

Here we go again, it`s every year the same. I want to renew my membership, but again there is now way to avoid PayPal. Idon`t want to pen a new PayPal account and my old PayPal account cvannot be used because my bank had changed the number of my credit card.
How in the world is it possible that someone can be forced to open an account that you don`t want. What is Scrapbookflair gonna do about it this time again?
Aug 17, 2014
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SuziKatz says:
I'm with you Neeltje. I won't be renewing as I had the same problems with PayPal. I'll just have to go back to the free and start deleting pages now before my renewal date.
Aug 17, 2014
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Betty Boop says:
Can you not pay by check?
Aug 17, 2014
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Grandma M says:
Rae Ann - what happened to my extra 3 months from last year - should have took me to October but had an email in July from SBF thanking me for renewing my silver membership for 2014 ?????????????????? (I pay with Pay Pal and on auto payment, paid I thought when SBF sent for it))
Aug 17, 2014
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Rae Ann says:
Neeltje, Unfortunately, we have to use paypal to provide a secure payment system. I don't like using paypal either, but they are necessary. It is possible to use a credit card rather than using a paypal account. But they do not make it easy.If Paypal recognizes that your card has been used with a paypal account, you will be forced to use your account. To avoid using your paypal account, you have to find the link to use your credit card and you will have to use a card that paypal does not recognize. We have tried to keep as much on the site as possible free to our members. As a result, we have to use paypal to provide secure payments.

Betty Boop, You can pay by check.

Grandma M, You should have received an email since you are on auto renew. We have tried to work with paypal to adjust the renewal dates. But they will not adjust the renewal dates.You will still get your 3 months free.But you will have to cancel your auto-renew with paypal to prevent paypal from charging you early.
Aug 19, 2014
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Grandma M says:
Thank you Rae Ann - After going around in circles I have managed to cancel the auto renew payment from Pay Pal...... Just hope I remember to pay it in October 2015 ???? Do you send a reminder email ??
Aug 21, 2014
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indywineo says:
Rae Ann, where would we send the check to if we want to pay by check? I haven't renewed my membership in the last few years either because I didn't want to use paypal!
Aug 24, 2014
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Rae Ann says:
Send a note to support and they will send you the address to mail your check.
Aug 26, 2014
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indywineo says:
Thank you Rae Ann!
Aug 27, 2014
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