Scrapbook Flair
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inkyD says:
Unable to upload viewable pages
When uploading a JPEG page of an acceptable size, the page uploads without error but fails to show as a thumbnail - just a red cross where the thumbnail image should be. When clicking on the red cross, the page uploads in full size perfectly OK but simply cannot be seen as a thumbnail. I have experienced this problem before & was advised by Rae Ann that the file may be too large or be using unacceptable characters. That is not the case now nor was it then. I am unable to successfully upload any pages that can be viewed in the normal way as a thumbnail. The problem disappeared as if by magic overnight on the last occasion. Is anyone else experiencing this problem? I would appreciate a helpful answer from SBF support please - my PC has been cleaned & rebooted & my router shut down & reloaded. All s/ware updates are bang up to date. My membership is Gold and I am nowhere near my page limit. A response from SBF would be much appreciated. Thank you, Pauline
Sep 6, 2012
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MaggieM says:
Hello Pauline.......have you written to support? You can send them a note by clicking on "contact us" at the bottom of the page.
Hope this helps you!!
Sep 6, 2012
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inkyD says:
Thank you Maggie, I have tried that previously but without much success, the responses are either too slow or nothing at all. If it doesn't resolve itself overnight as it did previously, then I will have to resort to support, although a wait of a couple of weeks before I can upload would be unacceptable, especially as the file does upload, it simply can't be seen as a thumbnail. Thank you for your help, I appreciate your response!
Sep 6, 2012
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inkyD says:
Well Maggie, thank you again for your suggestion but I don't need to write to support as I have just tried again & found that I could both upload & see my page as a thumbnail, so all is well & I'm a happy bunny again. Thanks to Support for whatever they did to resolve my problem without even a ticket being raised, Pauline
Sep 6, 2012
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Xguern66 says:
Pauline you are certainly not alone with this problem. I've had the same thing happen to me on a few occasions. Each time I have deleted it (because it does show as a blank page in your gallery) - gone back to my PSE7 tried resizing - renaming etc all to no avail and then as with you after a long period of time (overnight) it suddenly goes through fine as if nothing had happened. It's so frustrating especially if it's a challenge page. Glad yours sorted itself out - eventually LOL!!!!!! I don't think support did anything. Joce.
Sep 7, 2012
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neeltje says:
It didn`t happen to me, but when I was trying to clean up my friends group I couldn`t remove any page. Just a few hours after I send a note to support the problems was solved. So either support has done something or the gremlins have been running around again
Sep 7, 2012
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