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Xguern66 says:
Missing page????
My page titled "Love is" has vanished from my home gallery and from the Top Twenty. It was used by a couple of you in the Scraplift challenge so it was there - now gone!!!!!!!! Please can anyone explain this to me - I did NOT remove it. Please if support have removed it for some reason let me know.
Jan 20, 2013
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Grandma M says:
hope you find it Joce xxxxxx
Jan 20, 2013
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oklahomadawn says:
oh no...that is awful...hope support can put it back!!
Jan 20, 2013
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Xguern66 says:
Can someone tell me about the Top 20. Some people have more than 1 page featured I take it that's fine. Why was my page removed it has 450 pts and should still be there in 3rd spot alongside my other page. What have I done that I only get 1 page in there.
Jan 21, 2013
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belle15 says:
Hey Joce, I think I have it figured out. It's because one page is from 2013 and the other is from 2012. :)
Jan 22, 2013
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belle15 says:
Nope.... that's not it! I thought that was it cuz you can change the year on the top between 2013 and 2012 but I just looked through all the pages for 2013 and there are 2012 pages mixed in. Sorry..... :(
Jan 22, 2013
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belle15 says:
Hee hee... just me again! One of my pages (from 2012) was on the "most views" gallery for 2013 and it's not there anymore even though most of the pages in the 2013 gallery are still from 2012. So I have no clue what is going on.
Jan 22, 2013
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oklahomadawn says:
Joce have you sent a message to support to ask what is going on?
Jan 22, 2013
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Rae Ann says:
We like to give everyone a fair chance to have their scrapbooks seen. So, all scrapbooks posted in the last 90 days of 2012 will still show up in the 2013 for 90 days into 2013. It is a rolling 90 days. So, as the pages are more than 90 days old, they will fall out of the 2013 galleries. A little confusing we know, but we didn't want the pages posted on January 1st to have an unfair advantage. As we get farther into 2013, the 2012 pages will fall out of the top view for 2013. The top rank and view pages for 2013 will ultimately show only 2013 pages. But we like to give the folks who post late in the year a chance to have their pages seen. You can still go back and view the 2012 top rank and view as well as previous years winners.

So, don't forget to check out all the galleries and vote for you favorites. Enjoy!
Jan 22, 2013
online
Xguern66 says:
Thanks Rae Anne - I wondered about the dates. My page was just a day or two older in October than the last one - now it's all explained thank you. Do we keep the award on the page though???
A very fair way to do things.
Jan 23, 2013
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Xguern66 says:
Oops I should have checked first. My page is not in the 2012 Gallery it really has been completely removed - not fair at all - and the Top 20 logo has gone from the page in my gallery. It must be well over the 90 day cut off I suppose - oh dear!!!
Jan 23, 2013
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Rae Ann says:
Ultimately, the top rank and view galleries will only show the top 20 pages posted in those years. These ranks can change constantly as different pages are voted on and viewed. Since it is very hard for pages posted late in the year to make the top 20, we adopted the 90 day adjustment. That way pages posted late in the year will at least pop into the top 20 galleries temporarily. They will not stay there though unless they earn enough points to stay in the top 20 as compared to all pages posted that year. Sorry it is a little confusing. But we are trying to give more pages a chance to be seen.
Jan 29, 2013
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neeltje says:
now I understand how suddenly I got 2 pages in the top 20 views. I hope this time they won`t fall out again like before
Feb 4, 2013
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