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SuziKatz says:
Site Access Problem/Error
Has anyone else had problems getting on SBF at times, like today April 22 2013 @ 1PM CST? I finally kept trying but would get a lengthy page error code. I use Mozilla, but tried IE and same problem. This has happened before and didn't know if they (SBF) does site updates or what.
Apr 22, 2013
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valrushton says:
Had similar problems earlier to-day, but seems ok now.
Apr 22, 2013
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Craftypoly says:
It is obviously is a sbf site problem because I had a similar problem earlier today, but it seems ok now.
Apr 22, 2013
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neeltje says:
I didn`t have problems opening SBF today, but had a hard time uploading a page. The site got frozen several times
Apr 22, 2013
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sugarpops says:
Had the same problem today...it does happen now & again xxxx
Apr 24, 2013
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SuziKatz says:
Thanks! I did send a note to SBF so when they respond I'll post what their reply was.
Apr 25, 2013
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zanthia says:
this happens every so often
Apr 25, 2013
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Craftypoly says:
Today I am having a problem commenting on other peoples pages, it throws up a an error! have reported it.
Apr 26, 2013
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Ferro says:
I to have difficulty in commenting on pages. What's up?
May 28, 2013
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Betty Boop says:

I also have been having trouble trying to post comments and sometimes trying to upload a pg..maybe they can fit it all at one time..
May 28, 2013
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Scrapaholic Sherry says:
If you log out of SBF then clear your browser caches then do a system clean up then log back in, it should be ok. That's what I did, now it's perfectly fine.
May 28, 2013
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neeltje says:
Sherry I do that regarly, but still have problems now and than getting error messages or difficultie uploading pages. Commenting too sometimes takes so much time, that I can`t do more than just a few pages
May 29, 2013
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Grandma M says:
I can't open any pages today - just get the 'Server error/application' - Doubt Im not the only one whos sent a bug report to SBF today !!!!!!!
May 29, 2013
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Grandma M says:
Just cleared my cache and refreshed SBF and all my pages are back xxxx
May 29, 2013
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kezcreates says:
I am having this issue now too. I cannot get to anyone's full view of pages in order to comment or vote. I can see everything else and I was able to upload a page to my gallery, but i cant add a description or anything yet. I sent in a ticket.
Jun 3, 2013
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Betty Boop says:
I can't vote or leave comments on pgs in challenges
Jun 3, 2013
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Betty Boop says:
This is what I get when I try and click a pg to see vote or comment...HELP
Server Error in '/' Application.
Input string was not in a correct format.
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.
Jun 3, 2013
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Xguern66 says:
Now I know why page numbers and comments are lower than usual - I'm sorry you are all having problems but luckily everything is going well down here in the South. Hope I haven't spoken too soon LOL!
Wonder why Support are silent on this surely they know it is happening.
Jun 3, 2013
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Betty Boop says:
Just wish they would get it fixed
Jun 3, 2013
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Rae Ann says:
I just spoke to support and they are working through all the support emails. They have answered several already.

It is helpful if you can send the page you are trying to access and the date the page was uploaded.

Support is trying to re-create the errors. But they need to know what pages are causing the issues. If you are having trouble with several pages, you can just send one or two for support to check.

Also, you will get an error message if you have included any invalid characters in your comments. Try removing any questionable characters and re-posting.

I sometimes get an error if I take to long to post a comment and it times out. I usually hit the back arrow to get the original comment and I make sure I didn't include any invalid characters. I am usually able to post on the second try.

I hope this helps.
Jun 4, 2013
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SuziKatz says:
I'll do this next time, and take a screen shot, but for me it just happened a few minutes ago just trying to view a page. I restarted my computer and it's working fine now.
Jun 5, 2013
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SuziKatz says:
I just had it happen again and contacted support, and also e-mailed them the screen shot which I also uploaded:
http://www.scrapbookflair.com/SuziKatz/Error_Screenshot
Jun 6, 2013
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Betty Boop says:
Tried to uploaded pgs today and getting the Server Error in '/' Application.
again have tried two pgs got them uploaded when I click on them to add info this is what I get..Getting tried of this takes the fun out of it ....
Jun 7, 2013
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sugarpops says:
Oh bugga..Just about to do lots of comments & catching up & Im getting the page full of error codes when I click on anyone's page...so annoying...
Jun 10, 2013
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Xguern66 says:
Join the frustrated not too happy scrappers Nessa. So many of us have contacted support about this and it's still happening. SBF might lose some members if it's not fixed soon. It says in the error page that it's a Flair error so why don't they fix it??? It's been 4 days now that I've been getting the error page.
Jun 10, 2013
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Betty Boop says:
OK getting this error message again today ....on many pgs Server Error in '/' Application.
Jun 11, 2013
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Betty Boop says:
You know I had thought abt people leaving after all we do pay to use this site and have never had this kind of trouble..Not liking it all ...It really takes the fun out of it for me...
Jun 11, 2013
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sugarpops says:
Surprise Surprise...cannot comment on anyone's pages, or view my own...same error application again...such a pain in the butt grrrrr
Jun 11, 2013
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stmac says:
Just have patience everyone..I am sure it will be fixed soon.I had some problems with this a few days ago and now its fine. I cleaned out my files and rebooted and all is well now....if it happens again I will do the same.
Jun 11, 2013
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Rae Ann says:
I just went through the recent uploads. I am not having trouble viewing or voting. I am on an ancient, slow computer and an old internet explorer and my internet is slow. It may be your browser, operating system and/or internet connection causing problems.

Support has not been able to re-create the error. Support needs to re-create the error to see what is causing it. If you can send your browser and operating system information and one of the pages you are having trouble with to support, they should be able to figure out which browser or operating system is causing the problems if that is the issue.

Also, let us know if it is a certain time of day that you are having the issues and support can see if some of the reports that run to update the awards, etc are causing the problems.

Sorry that we have not been able to find what is causing the glitch. Usually support is able to find the glitches quickly. But support has not been able to re-create this error yet.
Jun 11, 2013
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zanthia says:
as of right now it is find in firefox but in opera i get the error that everyone is talking about., this is windows 7.
Jun 11, 2013
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Betty Boop says:
Sometime I click on the pgs they will not open go bk later click on them they open with no problem I use Chrome....no certain time of day for me... and the pgs are just random ..Hope this helps and I have Windows 8
Jun 11, 2013
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SuziKatz says:
Support just contacted me back and I gave them my information but honestly, I don't think it matters which OS or browser as I'm using Windows 8 and Firefox, and it happens intermittently. I'm not on here 24/7 so I can't say if it's a specific time. It just happens when it happens.
Jun 12, 2013
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sugarpops says:
I cannot view my pages or anyone elses in the past half an hour. Everytime I click on a page to view the error application appears..I have been using windows 7 for the last few years & never had a problem
Jun 12, 2013
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Heather63 says:
Same here Nessa, I too use windows 7 and have never had any problems. I am not having problems on any other site - so frustrating!
Jun 12, 2013
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SuziKatz says:
Just happened right now, and I copied and pasted the error code and sent to site support. I know it's frustrating for them because it's so intermittent. Maybe they need a bigger server for all our projects :)
Jun 13, 2013
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SuziKatz says:
From Scrapbook Flair Support:

We just put in a test fix this morning around 10:00am EST (your time 9:00am). Please let us know if the issue is still there.

It looks like the issue was caused by the slow response from the server, not related to your local computer. It you got the issue again, you may close the browser and leave it for 10 minutes to let the server load down, and then try again.

Meanwhile, we are trying to figure out the root of this issue and have it fixed.

Thanks. We appreciate your patience and support.
Jun 13, 2013
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gingersnaps says:
I am having trouble viewing any scrapbook pages. I tried logging out and back in ... still not working. I didn't have any problems yesterday ...
Jun 13, 2013
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jayjayjay says:
I've had lots of problems in the last few hours ,Keeps tell me all mine and everyone elses pages are private and was getting nowhere fast.Logged out for a bit then logged back in and so far seems to have worked.
Jun 14, 2013
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Diane56 says:
Having trouble viewing c/v on anyone's pages keeps asking me to activate voting or validate email ?
Jun 14, 2013
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woodnymph says:
Cannot access anyone`s page nor my own.same as above .
Jun 15, 2013
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zanthia says:
see my thread here as i am having the same all pages privatge problem- while they need to get his fixed its nice to know i am not the only one with it.
Jun 15, 2013
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Xguern66 says:
It's happening here now - can't get in to any pages not even my own. Says they are Private (even mine that are definitely not) and saying the same as Diane56 says. This is getting beyond a joke.
Jun 15, 2013
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woodnymph says:
Still the same problem today getting fed up with this, after all we do pay a fee each year why is`nt it sorted out it has been going on too long .
Jun 16, 2013
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woodnymph says:
Well I still cannot get to view pages or my own
Seriously considering leaving SBF.
Jun 16, 2013
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Xguern66 says:
All going well here at the moment but I'm holding my breath. I do hope that members won't leave surely Flair can get this sorted. I don't see how we can help because its impossible to send an example because its every page when it happens.
Jun 16, 2013
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woodnymph says:
Working so far today but then it did the other day but when I logged back in in the evening it was stupid again .So fingers crossed its sorted .
Jun 17, 2013
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zanthia says:
i still the all pages private problem along with the asking to activate voting or validate email

- sure wish they would fix this
Jun 18, 2013
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Scrapaholic Sherry says:
I have the private pages problem too but then I logout of SBF then close my browser then reopen it & then clear my browser cache & close my browser again then I do a system cleanup with my pc cleaner that I have then open up my browser once more then log back into SBF & the problem is solved!!
Jun 18, 2013
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Xguern66 says:
We shouldn't have to do all that Sherry just to view pages. I'll keep it in mind though for the next time!!!!!
Jun 19, 2013
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Algera says:
This morning I am also unable to view pages.
Jun 19, 2013
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SuziKatz says:
I started having the same problem as Zanthia yesterday, but when I do like Scrapaholic Sherry does it works fine. So, I come here first to view a page and if all is okay, then I'm usually good to go the rest of the day.
Jun 19, 2013
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valrushton says:
Can't see or vote on any pages again!!
Wish these problems could be sorted. I contacted supported a couple of weeks ago but had no response.
Jun 19, 2013
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januk says:
I have this problem too and find that by logging out and then back on to my puter works.
Jun 20, 2013
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Rae Ann says:
Try clearing your cache and re-starting. That seems to be working. We are not really sure why it is requiring you to clear your cache now. Support is still investigating. Sorry for the inconvenience.
Jun 20, 2013
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neeltje says:
Today I cannot open any page. SBF keeps on asking me to activate my emailadres and account and when I do that I don`t get any result. So I will restart my laptop and see if that works
Jun 22, 2013
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woodnymph says:
Its back to the same problem again cannot access any pages not funny anymore grrrrrrrrrrrrrrrrrr
Jun 22, 2013
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woodnymph says:
I wish someone would get to grips with this problem
because its doing it again, I am fed up with it now and sick of clearing the cache Its must be SBF `s problem with it happening to so many .
Jun 23, 2013
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SuziKatz says:
Oddly enough, I haven't had a problem for two days.
Jun 23, 2013
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Scrapaholic Sherry says:
I have to keep logging out & clearing my cache, etc. to be able to see any pages including my own. It's getting to be a real nuisance & really aggravating to the point that if it keeps up I will not renew my subscription & just stop coming to the site at all!!
Jun 23, 2013
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Heather63 says:
I have been unable to log in for most of today, couldn't even see the main home page - I'm not surprised that people are getting disheartened with it - I cleared cache, re-started comp and still it was a problem. I tried it with explorer and chrome and neither would work! :(
Jun 23, 2013
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valrushton says:
Can't log in this evening although it's been ok for a couple of days. It will be a shame if we lose members because of this problem.
Jun 23, 2013
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Betty Boop says:
Tonite when I click on a pg to view it comes up blank anyone else having this trouoble
Jun 24, 2013
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Xguern66 says:
Just logged on and guess what? Every page is private - I can't get into any of them not even my own. This is getting beyond a joke - so frustrating. I don't intend clearing my history and cookies every time I sign in so sorry I'll be missing lots of you pages everyone.
Jun 24, 2013
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Betty Boop says:
ALL pgs are private for me so far today at 6:38am..even mine can't do anything
Jun 25, 2013
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valrushton says:
Happening again to me to-day. If I log off my computer and go back on everything is ok, but we shouldn't have to be doing this.
Jun 25, 2013
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Betty Boop says:
mine are ok now 9:52 don't know what is going on ..OH well
Jun 25, 2013
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Rae Ann says:
All,

Support is still trying to figure out what is going on. We are so sorry that it is taking so long to fix this. I will post an update as soon as I hear back from support.
Jun 25, 2013
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Xguern66 says:
Thanks Rae-Ann. It is certainly causing a lot of frustration. Good luck to support.
Jun 25, 2013
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Scrapaholic Sherry says:
And yet a lot of us keep paying to renew our memberships & most of the time we can't even get into the site to do anything. I feel we (the members that pay) should either be reimbursed or have our memberships renewed for free for a year!!
Jun 26, 2013
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Xguern66 says:
Could it be that problems have been fixed??? I for one have not had anything happen for a few days - I do hope I'm not speaking too soon. How's everyone else doing????
Is it too early to congratulate Flair support for fixing things!!!
Jun 28, 2013
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woodnymph says:
Mine is ok fingers crossed , I do hope it is fixed .
Jun 29, 2013
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valrushton says:
Been ok now for a couple of days so hope it stays that way!
Jun 29, 2013
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Heather63 says:
Yes mine too has ben ok for a few days now - fingers crossed!
Jun 29, 2013
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Scrapaholic Sherry says:
I just got the error message & now SBF wants money from me to renew my subscription! What a bunch of BS! I'm going to go elsewhere if this keeps up!! :(
Jun 30, 2013
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Diane56 says:
I too have had the error message twice today and it seems to be taking longer to open the pages
Jun 30, 2013
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Micheline 1 says:
I have this problem frequently too and the site is slowly to open the pages very often.
Jun 30, 2013
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Diane56 says:
Yes and now only certain pages will open, it goes through the motion of trying to open a page and then just stops!
Jun 30, 2013
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woodnymph says:
I have had awful trouble this morning getting on here first it would`nt let me log in then it would`nt let me access pages to comment sorry to everbody , but I am fed up with this and shall not be renewing my membership .This used to be a great scrapbooking site what has happened to it ?
Jul 1, 2013
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Support says:
Our ISP informed us that our server had a bad hardware. They performed an emergency maintenance this morning to replace the hardware. This should fix the issues we experienced in last several weeks. Please let us know if you still have the issues.
Jul 1, 2013
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SuziKatz says:
So far so good here!
Jul 1, 2013
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Betty Boop says:
Going good here
Jul 2, 2013
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