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Xguern66 says:
Message on Home Page???
I renewed my subscription a few weeks ago - Rae Ann assures me it went through and yet on my Home Page it still say - renewed 1 second ago. How long is this going to stay there I wonder Anyone else having this problem? I would like my renewal date there so I know when I paid.
Aug 15, 2013
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LadynRed_44 says:
Joce, when I renewed mine in June, it took forever to get it to show up on my page. An dI think I ended up writing support or Rae Ann. Finally it was there one day. Seems they are having problems keeping things up to date. I needed a page removed from my scrappages, and I have sent 2 messages in the last week, and the page is still there. What is support for, very slow getting anything done, and very slow lately getting around the site.
Aug 16, 2013
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Xguern66 says:
I'll just have sit it out I suppose.
Aug 16, 2013
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Rae Ann says:
Support is trying to fix this. The system is not showing the free 3 months correctly. We may have to revert the renewal dates back to July until October and then we should be able to update the renewal dates to the October date. We haven't tried to give away additional months for free before and the system doesn't seem to want to cooperate.
Aug 18, 2013
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Rae Ann says:
Your renewal date should be showing as October now. This is adjusted for the Free 3 months.
Aug 19, 2013
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Xguern66 says:
Thanks Rae Ann - now showing October. Thank you again for the extra 3 months - we all appreciate it. I did get a reply from Support.
Aug 20, 2013
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