SBF Support Desk
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FlairSupport says:
Website Update
24 October 2019

Dear SBF Community,

You may have noticed that ScrapbookFlair has been unavailable recently a few hours each day. We recently completed a move to the Amazon cloud and while things overall have been working better, we are still surprised when things stop working completely! What we’ve learned: something went wrong with our Amazon connection. Everything is fine with SBF itself – our servers are working fine and all pages and scrapbooks are backed up. But our server’s connection to the Internet has been going up and down, for us and for other websites too. We are watching this closely to understand how to prevent this in the future, so please bear with us – we’re doing our best to keep the SBF community fun and functioning!

Thanks everyone -

The SBF Team
Oct 24, 2019
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Xguern66 says:
Thank you for the update. It's always good to know there is a reason for problems not just our personal technology. Hopefully it will all settle down.
Thank you for renaming this post much more friendly for the members. Joce (xguern66)
Oct 24, 2019
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Lori47 says:
We always want to hear from members re: the site and its performance and anything you are wondering about. Thank you Joce with being the first to formally recognize that something was wrong with the site several days ago when you noticed you could not get on the site.

And thank you for reaching out to me personally in case I could not access the forums to see that there were messages inquiring as to what was going on.

Keep on scrapping! xxx ~Lori
Oct 24, 2019
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MaryWonder says:
I had noticed that sometimes the site couldn't be accessed so thank you for letting us know what is happening
Oct 25, 2019
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Scrapping Jayne says:
Thank you for the update. I started to panic when I couldn't get to the site and realized I didn't have anyone's email address to report the issue. I'm glad it seems to be better today, and also to know that it's a known problem that is being monitored.
Oct 26, 2019
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Xguern66 says:
I was locked out for 4 hours last evening (Saturday NZ time) gave up until this morning. Hope it's fixed soon - it must be quite a problem for you - thanks for working on it. Joce.
Oct 26, 2019
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Lori47 says:
Yes, Jayne & Joce... I found out about the site being down for several hours today here in the United States by having Steve mention it to the programmers. They are still working on what is going on & I am sure members are getting frustrated with it.

Technology is great when it is working. I just had someone here for several hours trying to get behind the problem of my voice recognition software that I NEED to use to operate my Desktop PC and my tablet & he got it working at one point but he thinks the bottom line is that my tablet is getting older now (9 years) and the version of the voice recognition software is even older. But all of this is so beyond my cognitive abilities & paying for a new tablet like mine or the program for my dictation costs $$$$$$. God I wish my husband was alive to be able to fix everything he put together for me and was able to fix at any given time being a software engineer/hardware engineer & more.

Everyone, please have patience. :-)

xxx ~Lori
Oct 26, 2019
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simsage says:
Thanks for the up date I thought it was my pc !!!!!!!
Oct 30, 2019
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Xguern66 says:
Haven't had any problems for 4 days now so hopefully all is fixed - thank you Support.
Oct 31, 2019
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FlairSupport says:
Nov. 15 update: if you've been having difficultly reaching SBF or gotten the message that the site is not secure, it was because our SSL certificate expired. We have renewed it and all is well.
Nov 15, 2019
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Xguern66 says:
Thank you Support. It was a bit of a worry but glad that all is settled. Hoping that members haven't given up. Joce
Nov 15, 2019
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Scrapaholic247 says:
I got many messages about the site not being secure yesterday but I have none of those issues today. Thanks support, really appreciate all you do! Sherry xxx
Nov 15, 2019
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Lori47 says:
Great news because I was fearing the worse by some hacker getting into my computer with the message I got. Thank you Support!!!
Nov 15, 2019
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Xguern66 says:
Today I had to re-enter my password because my server told me again that the site is not secure - the padlock has a red line through it. I still went on site but I think this needs to be seen to again. Also total votes on pages are altering every time a page is opened. Comments from friends are appearing twice in my home gallery. Just letting you know about these Support.
Nov 18, 2019
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FlairSupport says:
Scrapbook Flair has been moved to a new upgraded server to solve the connection issues we encountered recently. We are still watch it closely for any issues pop up.
Nov 18, 2019
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MaryWonder says:
Good news. Hopefully that solves all our connection problems cheers
Nov 18, 2019
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Xguern66 says:
Thank you Support - yes I connected without problems this time. Hopefully other problems will be sorted as well.
Nov 18, 2019
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FlairSupport says:
Here is an update on all the latest changes & major projects on SBF (2 posts):

o New Server Transfer Complete. After nearly a year of effort both ScrapbookFlair and ScrapbooksPlease have been migrated over to the Amazon web services platform and the latest versions of server software. This should mean greater site stability and fewer outages going forward. One reason we had these outages was because of the switchover itself – which was a substantial technical effort. We appreciate everyone’s patience with these glitches – they were done with the intent of making everything more solid and stable for the future.
Dec 8, 2019
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FlairSupport says:
... continued from above:

o Expired Security Certificate. On two different occasions in the last few months, you may have gotten a message like: this site is not secure – go back to safety. This was due in part to the changeover described above, but also due to temporary lapses in our security certificate, which happened without our technical staff being notified. While this could happen again, your information has always been safe and was never exposed to any hackers or bad actors – regardless of what these notices say. Our Member data safety is and will always be a top priority for us and we are sorry if this was concerning.

o Community email. As a consequence of our Amazon and server migration, we had to disable and then reconnect our external email (not our internal messaging system). We are slowly restoring the external email functionality and expect to have it up and fully operating by the end of December.
Dec 8, 2019
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Xguern66 says:
Thank you support for this update. Glad that all seems to have been completed now - Everything seems to be running smoothly again.
Dec 9, 2019
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novice@it says:
I used to be really active on SF.
But got busy with life...lol
Anyway I don't see new freebies in the download section anymore....I always looked forward to the great seasonal embellishments so generously shared by members.....
Is that not a thing anymore? Does anyone know where I can find some neat embellishments 0nline? TIA
Dec 28, 2019
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Xguern66 says:
If you go into Market Place there are still loads of freebies - maybe you can find what you want there.
Dec 28, 2019
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Lori47 says:
At the top [right next to the Marketplace... to the left of it] it says "Downloads." If you click on that it takes you to tons of free downloads; each and every one categorized.

A little over a year ago I think it was I became the new "Guest Editor" so that folder under forums is where I make any announcements, news, etc. with SBF. I hope to see you upload a page soon and well come back!!!!

Also, under forums, there is the "General" folder at the very bottom and someone came back not to long ago (Scrapping Jayne) who just posted something interesting there. I have noticed that a lot of people go to that folder for questions also. But you put your question in a good folder. Again, hope to see you active again soon!
Dec 29, 2019
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